Case Studies

Exceptional Results

Hendall’s exceptional service delivery yields outstanding results for our customers.

We build partnerships with our clients to meet their goals and achieve their mandates. Below are snapshots of some Hendall success stories. Please feel free to contact us to learn more about our capabilities, accomplishments, and results.

Laying the Groundwork for Process Improvement

U.S. Department of Health and Human Services; Centers for Medicare & Medicaid Services (CMS)

Surgical team checking screen for vitals

CMS is responsible for ensuring the provision of health care for more than 44 million Americans through the Medicare programs, Medicaid, and the Children’s Health Insurance Plan. As part of a CMS systems analysis project, Hendall conducted an extensive review to make business and technology recommendations. Hendall developed an Evaluation Report and 5-year Roadmap that recommended replacement of existing applications that technology had overtaken and the client had outgrown. CMS adopted the Roadmap as its template for business process improvement and has continued to refine its quality and process improvement activities based on this structure.

Solving a Training Puzzle

U.S. Department of Health and Human Services; Centers for Medicare & Medicaid Services (CMS)

Young woman taking notes and working on a laptop in an office setting

In support of CMS, Hendall helped integrate three learning management systems into one and converted live classroom training into a more flexible virtual learning environment. Hendall supports hosting, maintenance, and operation of the system and supports developing, presenting, and administering surveyor online courseware hosted on the LMS. Hendall’s focus has been on virtual training—offering computer-based, self-paced, interactive and on-demand training and converting live courses to computer-based training for a greater library of educational options and re-use materials. Hendall’s support of this CMS virtual training initiative has helped increase participation nationwide and increased the knowledge of CMS regulations with greater student engagement and more effective learning—all at a lower cost than in-person, live training.

Supporting a Vital Defense Mission

U.S. Department of Defense (DoD); U.S. Army Contract Command; Aberdeen Proving Ground, Maryland

Military personnel using a military grade laptop computer in the field

The team at APG conducts innovative research, development, and testing and evaluates technologies to protect against chemical and biological weapons. Hendall has provided highly responsive project support for its scientific, engineering, and technical communities since 2012. Personnel include project managers, human resources specialists, technical writers and editors, library technicians, budget technicians, and accounting and administrative staff. Work products include technical manuals, training materials, regulations, and classified/privileged and unclassified correspondence. Additional task activities include providing support to staffing activities related to recruitment and transfer of personnel; technical editing, ranging from proofreading to substantive edits and rewrites; preparation of specifically developed and compiled content for publication according to DoD and Army regulations; assisting with budget oversight and monitoring; and providing data entry and quality assurance functions. The contract operates in a secured environment under the regulations of DoD and the Department of the Army.

Delivering Actionable Data to Further Science

U.S. Department of Health and Human Services; National Institutes of Health; National Cancer Institute (NCI)

Medical screens showing vitals and x-rays

NCI supports leading-edge cancer research worldwide. Protocol development and the effective management of clinical trials is essential for improving health outcomes, and Hendall is proud to support this effort to improve the lives of all Americans. To support this project, we abstract and present key information that assists managers in making informed and timely decisions; inform and educate stakeholders regarding NCI programs, policies, and objectives related to clinical trial development and management; and enable timeline analyses and scheduled and ad hoc reporting about resource allocation, goal setting, and the client’s business activities.