As a business that yields big results for our clients, Hendall has a long, documented track record of exceptional feedback from government customers, industry partners, and third-party expert assessors alike. When you partner with Hendall, you can have the highest confidence we will exceed performance objectives.
With the mission-critical work of the public sector at stake, proven past performance is a key factor in determining future success.
Top-Rated Evaluations
Top Ratings from Federal Government Evaluators—In almost every Contractor Performance Assessment Reporting System report received to date, client evaluators have consistently rated Hendall’s overall performance from Very Good to Exceptional.
Top Ratings from Technical End Users—Hendall received a 96 percent Overall Performance Rating on an independent Past Performance Evaluation, comprised of the responses from eight separate customers in all 10 survey categories; 100 percent of responses garnered were categorized “Positive Feedback”—the highest rating option.
Third-Party Validation of our Management and Technical Capabilities—Evaluation of Hendall projects by an independent and certified third party against 50+ criteria resulted in achieving appraisal at Capability Maturity Model Integration (CMMI®) Level 2, Development.
Testimonials
Hendall’s dedication to exemplary customer service yields high marks from our clients. Almost every client rating provided via the Federal Government’s Contractor Performance Assessment Reporting System (CPARS) has been from Very Good to Excellent. Just as our clients expect us to establish and maintain outstanding levels of performance, our corporate philosophy requires the same. Here’s what our customers are saying:
“(The Project Director) meets all deliverables such as high-quality reports, clean datasets, and provides excellent recommendations and insights on areas of improvement to increase survey response rates and oversight of the project. She maintains open lines of communication with all team members and makes great effort to ensure the project operates efficiently and seamlessly.”
—Federal Government Contracting Officer, 11/2024
“Hendall has completed deliveries and has always been on time when it comes to deadlines and/or sticking to due dates.”
—Federal Government Contracting Officer, 9/2024
“The knowledgeable team meets the requirements of the contract with consistent excellence.”
—Federal Government Contracting Officer, 6/2024
“I have said it numerous times, but if every contract I oversaw was as smooth as this one I would be out of a job!”
—Federal Government Contracting Officer’s Representative, 4/2024
“It has been a pleasure working with you and your team. Your performance this year is brilliant.”
—Federal Government Contracting Officer’s Representative, 6/2023
“Thank you and the team for all the effort, flexibility, and extra hours put into making this a reality.”
—Federal Government Contracting Officer’s Representative, 2/2023
“Hendall meets contractual requirements with remarkable cost control. I’ve been pleasantly surprised to see the cost savings from the contract proposal sustained over several option years.”
—Federal Government Program Lead, 8/2022
“You made it all seem so effortless and me look like a Rock Star.”
—Federal Government Contracting Officer’s Representative, 4/2022
“Hendall’s management of all contract aspects was kept on task and they provided excellent oversight. Contractor performed at an exceptionally high level.”
—Federal Government Contracting Officer, 11/2021
“I do appreciate the high volume and high quality of the work you do.”
—Federal Government Contracting Officer’s Representative, 8/2021
“The Contractor’s onsite management team continues to be exceptional. The Project Manager has been proactive and responsive to any issue that arises.”
—Federal Government Contracting Officer, 5/2021
“The Project Manager has been proactive and responsive to any issue that arises. She has been tireless in seeing through a solution.”
—Federal Government Contracting Officer, 11/2020
“The Contractor has exceeded the quality objectives of this contract. The Contractor was very responsive to changes in Program goals while staying within the scope of work.”
—Federal Government Contracting Officer, 7/2019
“Hendall’s work products and deliverables always exceeded commonly accepted technical and professional standards.”
—Federal Government Contracting Officer, 9/2018
“Hendall management of this contract has been exceptional. The Hendall team has been completely customer focused.”
—Federal Government Contracting Officer, 9/2018
“The interactions between the Government and Hendall were always timely, candid, and productive.”
—Federal Government Contracting Officer, 9/2018
“The Hendall team was talented, effective, and a pleasure to work with.”
—Federal Government Contracting Officer, 9/2018
“I know it was long, painstaking work, but it’s enormously valuable in giving us a solid reference for what we need to build.”
—Federal Agency Program Manager, 8/2018
“Thank you for the great customer service, support, and flexibility with the many moving parts of this process.”
—Federal Agency Director, 4/2018
“Hendall is always willing to assist us when we need them.”
—Federal Government Contracting Officer, 11/2017
“Kudos to your teams for such an outstanding product.”
—Federal Agency Director, 5/2017
“We couldn’t have done this without your dedicated commitment and investment in the project.”
—Federal Agency Director, 5/2017
“ALL products were delivered on time, with many delivered ahead of schedule.”
—Federal Government Contracting Officer, 4/2017
“Hendall demonstrated its ability to implement and maintain superior quality control throughout the life of the contract.”
—Federal Agency Program Manager, 4/2017
“They incorporated updates while simultaneously recommending enhancements to make training more interactive, engaging, and learner friendly.”
—Federal Government Contracting Officer, 4/2017
“This really was a huge undertaking performed in a manner that exceeds the already lofty expectations the public has.”
—Federal Agency Director, 3/2017
“The Hendall team always did a great job.”
—Team Lead, 9/2016
“Hendall managed to the project schedule, and as a result, the work was always on target.”
—Federal Government Contracting Officer, 9/2016
“All of the work products the contractor [Hendall] created and maintained were of top quality and showed good planning and thought.”
—Federal Government Contracting Officer, 9/2016
“The quality of Hendall’s performance consistently exceeded expectations.”
—Federal Government Contracting Officer, 9/2015
“The team was talented and produced high-quality work. I would definitely recommend them.”
—Federal Government Contracting Officer, 9/2015
“They always met and sometimes exceeded milestone dates in a changing environment.”
—Federal Government Contracting Officer, 9/2015
“All deliverables have been of exceptional quality. The Hendall team has gone above and beyond.”
—Federal Government Contracting Officer, 9/2015
“The Hendall team was invested in the success of the contract and were great to work with.”
—Federal Government Contracting Officer, 9/2015
“Hendall’s scheduling was comprehensive, current, and well planned.”
—Federal Government Contracting Officer, 9/2015
“The contractor was flexible in scheduling deliverables, interviews, and presentations as new criteria were established.”
—Federal Government Contracting Officer, 9/2015
“The entire Hendall team was completely oriented to the customer and dedicated to the success of the contract.”
—Federal Government Contracting Officer, 9/2015
“The contractor’s staff was fully qualified, highly experienced, and completely committed to the success of the project.”
—Federal Government Contracting Officer, 9/2013
“The contractor always kept the COR and GTL informed of risks and issues, and always proposed optimal solutions.”
—Federal Government Contracting Officer, 9/2013
“Staff and managers have worked hard to support the program and evolving expectations of the program.”
—Federal Government Contracting Officer, 11/2024
“The PM is very responsive and flexible to making last minute changes when asked by the COR.”
—Federal Government Contracting Officer, 9/2024
“Hendall management has been a pleasure to work with, and prioritizes customer service in interactions with government stakeholders.”
—Federal Government Contracting Officer, 6/2024
“You, as always, were amazing, and the team’s work was exemplary. Take a bow!”
—Federal Government Analyst, 2/2024
“The contractor has been superior with customer service to the COR and senior leadership.”
—Federal Government Contracting Officer, 5/2023
“Hendall’s management of all contract aspects was kept on task and they provided excellent oversight. Contractor performed at an exceptionally high level.”
—Federal Government Contracting Officer, 2/2023
“I am still not able to fully grasp how you manage to maintain such keen focus and command on such a large number of action items and deliverables.”
—Federal Government Contracting Officer’s Representative, 4/2022
“Your love of training shows!”
—Federal Government Contracting Officer’s Representative, 2/2022
“Hendall’s customer service is outstanding. Their management and key personnel work efficiently to meet the contract deliverables and achieve success. Hendall is reasonable and always cooperative, responsive, and flexible.”
—Federal Government Contracting Officer, 11/2021
“It has been a professional pleasure to work closely on almost a daily basis with such a knowledgeable team. Hendall has consistently done an outstanding job with the quality, timeliness and cost-effectiveness of their work.”
—Federal Government Contracting Officer, 11/2021
“The Contractor’s onsite management team has been exceptional.”
—Federal Government Contracting Officer, 11/2020
“We really appreciate your team’s ability to meet our deadlines given the aggressive turnaround for these documents. We are grateful for your partnership.”
—Federal Government Program Director, 9/2020
“These files represent a milestone achievement in this work and I am grateful to each of you. Thank you for investing your expertise and time in this project.”
—Federal Government Program Lead, 2/2019
“Because the Hendall PM fully participated in a candid and open communications culture, the COR was kept completely informed of issues.”
—Federal Government Contracting Officer, 9/2018
“Hendall followed industry best practices in all phases of the contract. The result was great quality work products with no rework and no delays.”
—Federal Government Contracting Officer, 9/2018
“Hendall’s team was fully engaged, customer focused, well managed, and committed to the success of the contract.”
—Federal Government Contracting Officer, 9/2018
“The contractor was very proactive about risk and issue management, always identifying them early and using sound practices to mitigate the impact.”
—Federal Government Contracting Officer, 9/2018
“Your work has had a huge impact on the project scope and on how we approach our work.”
—Federal Agency Program Manager, 8/2018
“The roadmap you laid out changed the game and broke the decades-old logjam.”
—Federal Agency Program Manager, 8/2018
“They are always very thorough and find innovative ways to get things done.”
—Federal Government Contracting Officer, 11/2017
“What a tremendous resource this is for both surveyors and the provider community.”
—Federal Agency Director, 5/2017
“You’re a positive, innovative partner and my gratitude goes out to your awesome team!!”
—Federal Agency Director, 5/2017
“This is a HUGE accomplishment and an important milestone in streamlining processes and creating greater efficiencies in the way we work.”
—Federal Agency Director, 5/2017
“Hendall has done an exceptional job of being proactive and effectively handled unavoidable changes to requirements and additional tasking.”
—Federal Government Contracting Officer, 4/2017
“The Hendall project manager strove for and delivered excellent customer support for all.”
—Federal Government Contracting Officer, 4/2017
“The quality of Hendall products was the result of effective planning and thought.”
—Federal Agency Program Manager, 4/2017
“They are very committed to customer satisfaction and ensuring that they deliver products and reports that meet CMMl’s needs.”
—Federal Government Contracting Officer, 9/2016
“We can’t tell you how much we have valued your professionalism, reliability, and flexibility when it’s come to meeting OCM’s ever-evolving program support needs.”
—Team Lead, 9/2016
“Hendall is committed to doing whatever it takes to help ensure the success of our programs.”
—Federal Government Contracting Officer, 9/2016
“We appreciate the high-quality work Hendall has produced for our team and are especially grateful for Hendall’s willingness to take on new projects and tasks.”
—Team Lead, 9/2016
“The contractor thrives on excellent customer support for all customers: vendors, contractors, government employees, subject matter experts, etc.”
—Federal Government Contracting Officer, 9/2015
“The Hendall team was qualified, dedicated, communicated well, followed industry best practices, and was a pleasure to work with.”
—Federal Government Contracting Officer, 9/2015
“Hendall’s focus on the customer’s needs was evidenced by their thought leadership on issues and their proactive focus.”
—Federal Government Contracting Officer, 9/2015
“Hendall always kept in contact with our staff to ensure satisfaction and informed us of any changes.”
—Federal Agency Program Manager, 9/2015
“The management of this effort has been consistently exceptional; Hendall always follows management best practices.”
—Federal Government Contracting Officer, 9/2015
“They produced critical, quality, and thorough reports, which were used for Congressional hearings and preparation of budget materials.”
—Federal Government Contracting Officer, 9/2014
“Their presentations to upper management, all Survey and Certification staff, and involved stakeholders were comprehensive and visionary.”
—Federal Government Contracting Officer, 9/2013
With more than a decade of documented client commendations, Hendall brings a proven track record of delivering exceptionally rated instructional design and training, information technology solutions, and professional services support. Contact us to find out more.