Commendations

Exceptional Performance

With the mission-critical work of the public sector at stake, proven past performance is a key factor in determining future success.

As a small business that yields big results for our clients, Hendall has a long, documented track record of exceptional feedback from government customers, industry partners, and third-party expert assessors alike. When you partner with Hendall, you can have the highest confidence we will exceed performance objectives.

Top-Rated Evaluations

Top Ratings from Federal Government Evaluators—In every Contractor Performance Assessment Reporting System report received to date —100 percent since the company’s inception in 2004—client evaluators have consistently rated Hendall’s overall performance from Very Good to Exceptional.

Top Ratings from Technical End UsersHendall recently received a 96 percent Overall Performance Rating on an independent Past Performance Evaluation, comprised of the responses from eight separate customers in all 10 survey categories; 100 percent of responses garnered were categorized “Positive Feedback”—the highest rating option.

Third-Party Validation of our Management and Technical Capabilities—Evaluation of Hendall projects by an independent and certified third party against 50+ criteria resulted in achieving appraisal at Capability Maturity Model Integration (CMMI®) Level 2, Development.

Testimonials

Hendall’s dedication to exemplary customer service yields high marks from our clients. Every single client rating provided via the Federal Government’s Contractor Performance Assessment Reporting System (CPARS) has been from Very Good to Excellent. Just as our clients expect us to establish and maintain outstanding levels of performance, our corporate philosophy requires the same. Here’s what our customers are saying:

“Their flexibility helped to ensure project success; replanning due to new priorities was quickly accomplished.”

—Federal Government Contracting Officer, 9/2015

“The team was talented and produced high-quality work. I would definitely recommend them.”

—Federal Government Contracting Officer, 9/2015

“The quality of Hendall’s performance consistently exceeded expectations.”

—Federal Government Contracting Officer, 9/2015

“They always met and sometimes exceeded milestone dates in a changing environment.”

—Federal Government Contracting Officer, 9/2015

“You’re a positive, innovative partner and my gratitude goes out to your awesome team!!”

—Federal Agency Director, 5/2017

“Kudos to your teams for such an outstanding product.”

—Federal Agency Director, 5/2017

“This really was a huge undertaking performed in a manner that exceeds the already lofty expectations the public has.”

—Federal Agency Director, 3/2017

“Their presentations to upper management, all Survey and Certification staff, and involved stakeholders were comprehensive and visionary.”

—Federal Government Contracting Officer, 9/2013

“The contractor always kept the COR and GTL informed of risks and issues, and always proposed optimal solutions.”

—Federal Government Contracting Officer, 9/2013

“The contractor thrives on excellent customer support for all customers: vendors, contractors, government employees, subject matter experts, etc.”

—Federal Government Contracting Officer, 9/2015

“They are very committed to customer satisfaction and ensuring that they deliver products and reports that meet CMMl’s needs.”

—Federal Government Contracting Officer, 9/2016

“All deliverables have been of exceptional quality. The Hendall team has gone above and beyond.”

—Federal Government Contracting Officer, 9/2015

“They produced critical, quality, and thorough reports, which were used for Congressional hearings and preparation of budget materials.”

—Federal Government Contracting Officer, 9/2014

“The Hendall team was qualified, dedicated, communicated well, followed industry best practices, and was a pleasure to work with.”

—Federal Government Contracting Officer, 9/2015

“Hendall demonstrated its ability to implement and maintain superior quality control throughout the life of the contract.”

—Federal Agency Program Manager, 4/2017

“They incorporated updates while simultaneously recommending enhancements to make training more interactive, engaging, and learner friendly.”

—Federal Government Contracting Officer, 4/2017

“ALL products were delivered on time, with many delivered ahead of schedule.”

—Federal Government Contracting Officer, 4/2017

“We can’t tell you how much we have valued your professionalism, reliability, and flexibility when it’s come to meeting OCM’s ever-evolving program support needs.”

—Team Lead, 9/2016

“The Hendall team always did a great job.”

—Team Lead, 9/2016

“They are always very thorough and find innovative ways to get things done.”

—Federal Government Contracting Officer, 11/2107

“Hendall’s team was fully engaged, customer focused, well managed, and committed to the success of the contract.”

—Federal Government Contracting Officer, 9/2018

“The Hendall team was talented, effective, and a pleasure to work with.”

—Federal Government Contracting Officer, 9/2018

“The interactions between the Government and Hendall were always timely, candid, and productive.”

—Federal Government Contracting Officer, 9/2018

“The contractor was very proactive about risk and issue management, always identifying them early and using sound practices to mitigate the impact.”

—Federal Government Contracting Officer, 9/2018

“Your work has had a huge impact on the project scope and on how we approach our work.”

—Federal Agency Program Manager, 8/2018

“I know it was long, painstaking work, but it’s enormously valuable in giving us a solid reference for what we need to build.”

—Federal Agency Program Manager, 8/2018

“The Hendall team was invested in the success of the contract and were great to work with.”

—Federal Government Contracting Officer, 9/2015

“Hendall’s focus on the customer’s needs was evidenced by their thought leadership on issues and their proactive focus.”

—Federal Government Contracting Officer, 9/2015

“Hendall’s scheduling was comprehensive, current, and well planned.”

—Federal Government Contracting Officer, 9/2015

“This is a HUGE accomplishment and an important milestone in streamlining processes and creating greater efficiencies in the way we work.”

—Federal Agency Director, 5/2017

“We couldn’t have done this without your dedicated commitment and investment in the project.”

—Federal Agency Director, 5/2017

“What a tremendous resource this is for both surveyors and the provider community.”

—Federal Agency Director, 5/2017

“Hendall always kept in contact with our staff to ensure satisfaction and informed us of any changes.”

—Federal Agency Program Manager, 9/2015

“The contractor’s staff was fully qualified, highly experienced, and completely committed to the success of the project.”

—Federal Government Contracting Officer, 9/2013

“The contractor was flexible in scheduling deliverables, interviews, and presentations as new criteria were established.”

—Federal Government Contracting Officer, 9/2015

“Hendall is committed to doing whatever it takes to help ensure the success of our programs.”

—Federal Government Contracting Officer, 9/2016

“The management of this effort has been consistently exceptional; Hendall always follows management best practices.”

—Federal Government Contracting Officer, 9/2015

“Hendall managed to the project schedule, and as a result, the work was always on target.”

—Federal Government Contracting Officer, 9/2016

“The entire Hendall team was completely oriented to the customer and dedicated to the success of the contract.”

—Federal Government Contracting Officer, 9/2015

“All of the work products the contractor [Hendall] created and maintained were of top quality and showed good planning and thought.”

—Federal Government Contracting Officer, 9/2016

“The quality of Hendall products was the result of effective planning and thought.”

—Federal Agency Program Manager, 4/2017

“The Hendall project manager strove for and delivered excellent customer support for all.”

—Federal Government Contracting Officer, 4/2017

“Hendall has done an exceptional job of being proactive and effectively handled unavoidable changes to requirements and additional tasking.”

—Federal Government Contracting Officer, 4/2017

“We appreciate the high-quality work Hendall has produced for our team and are especially grateful for Hendall’s willingness to take on new projects and tasks.”

—Team Lead, 9/2016

“Hendall is always willing to assist us when we need them.”

—Federal Government Contracting Officer, 11/2107

“Hendall’s work products and deliverables always exceeded commonly accepted technical and professional standards.”

—Federal Government Contracting Officer, 9/2018

“Because the Hendall PM fully participated in a candid and open communications culture, the COR was kept completely informed of issues.”

—Federal Government Contracting Officer, 9/2018

“Hendall management of this contract has been exceptional. The Hendall team has been completely customer focused.”

—Federal Government Contracting Officer, 9/2018

“Hendall followed industry best practices in all phases of the contract. The result was great quality work products with no rework and no delays.”

—Federal Government Contracting Officer, 9/2018

“The roadmap you laid out changed the game and broke the decades-old logjam.”

—Federal Agency Program Manager, 8/2018

“Thank you for the great customer service, support, and flexibility with the many moving parts of this process.”

—Federal Agency Director, 4/2018

With more than a decade of documented client commendations, Hendall brings a proven track record of delivering exceptionally rated instructional design and training, information technology solutions, and professional services support.  Contact us to find out more.