Company

Exceptional Talent

Our government customers and industry partners want great results with minimal risk.

That’s where Hendall’s leadership team comes in. Hendall might be a cutting-edge company, but we are guided by established leaders. Free from the risk of inexperienced start-ups and unencumbered by the bureaucracy of big business, Hendall is led by front-runners. We move quickly, meet ever-shrinking budgets, mitigate performance risk, and get maximum results. That’s because we bring the best of both worlds—the wisdom of experienced leaders and the innovation of proven entrepreneurs. Hendall’s leaders are subject matter experts with exceptional professional skills garnered from decades of real-world technical experience, specialized training and certifications, documented accomplishments, and a demonstrated dedication to lifelong learning.

01

Corporate Leadership Team

Mr. Henry has spent his career of two decades at the forefront of telecommunications innovation. His love of communications technology stems from his youth, when he pursued an electronics course of study and mastered the core concepts of electrical engineering. He went on to earn a bachelor’s degree in electrical engineering from Morgan State University and a master’s degree in telecommunications and networking (M.S.E.E.) from Johns Hopkins University. As an engineer at Bell Atlantic (now Verizon), he was at the forefront of new, high-speed communications, supporting the building of infrastructure for the delivery of services to consumers and learning the importance of network reliability and performance. At the Bell Atlantic Lab, Mr. Henry supported the development of what is now known as Verizon Fios, the historic move from analog to fiber optic technology and the beginning of high-speed delivery of services, where data could be transmitted digitally.

After a decade of success in the private sector, Mr. Henry founded Hendall in 2004, seeking to provide the benefits of secure, reliable, and high-speed communications advances to Federal Government customers. In Hendall’s first contract, he served the Navy Public Affairs Office—then the Naval Media Center—as a network engineer and provided critical support for the accreditation of their system. He brought new architecture that assisted systems integration and contributed to optimal performance. Although Mr. Henry has since expanded Hendall’s portfolio to deliver technology solutions to both defense and civilian agencies, he is proud to still provide support to his first customer, Defense Media Activity. Under his leadership, Hendall has realized 100 percent top-rated contractor performance evaluations for technical service delivery for every Federal Government contract to date. This exceptional technical performance is a testament to Mr. Henry’s proven experience providing innovative technical solutions and continued technology leadership and vision.

Key Accomplishments

  • Founded Hendall in 2004 and has guided all corporate technology initiatives since
  • Graduated from SBA 8(a) program

Relevant Education, Certifications, and Training

  • Master of Science, Telecommunications and Networking, Johns Hopkins University; Baltimore, MD
  • Bachelor of Science, Electrical Engineering, Morgan State University; Baltimore, MD
  • CompTIA Advanced Security Practitioner (CASP) Certified
  • IAT Level 3 and IAM Level 2 Certified

Contact: [email protected]

Mr. Smith has a solid foundation of more than 25 years of experience in the federal services industry in both finance and administration and program operations. He has established a reputation for building world-class teams and for aligning financial and business metrics to support sound business strategy and high growth. With credentials that include degrees in business and law and executive leadership roles at Federal Data Corporation, ROW Sciences, and Z-Tech Corporation, Mr. Smith has a proven track record of delivering timely and accurate financial statements, accounting and finance operations oversight, and design and maintenance of the financial reporting structures. Mr. Smith directs Hendall’s financial activities, including the company’s financial reporting and long-range business planning. He manages business operations, financial operations, human resources, and other corporate functions and enterprise projects with the overall goal of accelerating innovation and driving efficiency efforts across the company.

Mr. Smith began his career supporting the National Aeronautics and Space Administration’s contracts and grants office. He then joined Professional Management Associates as director of contracts. He has served as Chief Financial Officer (CFO) at ROW Sciences, the operational CFO of the Science and Engineering Group of Federal Data Corporation, and as CFO and President of Z-Tech Corporation. Mr. Smith has dedicated his career to ensuring financial disclosures and regulatory compliance are timely, transparent, and efficient. His proven practice is to run a small business like a large business—with validated processes and a focus on implementing policies and procedures to improve performance and productivity.

Key Accomplishments

  • Provided effective legal, financial, and contractual leadership to several corporations with rapidly expanding portfolios.
  • Spearhead successful CAS compliance and audit for numerous organizations.
  • Has served on numerous corporate boards.
  • Has successfully helped 8(a) organizations grow and evolve to open competition.

Relevant Education, Certifications, and Training

  • Juris Doctor
  • Bachelor of Science, Business

Contact: [email protected]

Mr. Tardif has 40 years of professional experience leading information technology (IT) and professional services efforts for the Federal Government, including more than 30 years as a hands-on corporate executive, with real-world results.

After earning his bachelor’s degree in biology from the University of Maryland, Mr. Tardif started his career as a lab technician and biomedical engineer.  He was an early adopter of using computers as research tools.  He then became a programmer and rose to management of technology projects, and eventually companies.  An early innovator in combining science and technology to advance public health, Mr. Tardif never loses sight of the benefits, and limitations, of technology to solve the nation’s problems.

At Maxima Corporation, Mr. Tardif managed a major software development program for the U.S. Department of Veterans Affairs, helping to streamline benefits delivery to our nation’s veterans. At Professional Management Association, he led large IT infrastructure projects for the military and supported the Office of the Inspector General in providing economy and efficiency audits of technology operations for the U.S. Department of Energy, helping to optimize the stewardship of taxpayer dollars.

As a hands-on executive at ROW Sciences, Mr. Tardif provided federal health agencies with a wide range of services, including health communications, program evaluation, research support, and IT. While with SAIC, his unit conducted biostatistics and data management to help drive effective clinical trials to government and pharmaceutical clients. He went on to spearhead the delivery of all professional services at Federal Data Corporation and manage the health lines of business at Logicon, Northrop Grumman Information Technology, and ICF International. As Chief Operating Officer (COO) of Z-Tech Corporation, Mr. Tardif provided federal agencies with IT and health-related services and directed health IT programs in grants management/research administration, bioinformatics and scientific computing, and best practices/outcomes research.

As COO, Mr. Tardif manages all Hendall business lines, including training, IT, and professional services for federal clients.

Key Accomplishments

  • Provided effective executive leadership to several corporations with extensive federal portfolios, including ROW Sciences, Z-Tech Corporation, Federal Data Corporation, Northrop Grumman Information Technology, SAIC, and ICF International.
  • Guided several organizations through federal small business classification stages and acquisition.

 Relevant Education, Certifications, and Training

  • Bachelor of Science, Biology, University of Maryland at College Park, College Park, MD

Contact: [email protected]

Adam Lee has more than 15 years of hands-on leadership experience overseeing health communications, scientific, regulatory, and information technology projects and programs. In that time, he has successfully led multimillion-dollar initiatives for a variety of organizations that serve the public sector—from government agencies to non-profit organizations—with responsibility for budgets exceeding $10 million annually and projects with more than 100 employees. As Deputy Chief Operating Officer, he now oversees Hendall’s Federal sector programs with a focus on public health.

Mr. Lee has successfully led the development of a suite of mobile applications for the Substance Abuse and Mental Health Services Administration—to help responders in disaster situations, to provide healthcare practitioners with suicide assessment screening tools, and to provide parents with evidence-based information to prevent bullying.  He has supported clinical trials programs for the National Cancer Institute, operated inquiry response centers with the Metropolitan Washington Airports Authority and World Trade Center Health Registry, and streamlined warehousing and fulfillment contracts with the U.S. Department of Education and the NIH Office of Legislative Policy and Analysis.  He has driven innovation in web and IT contracts supporting several NIH ICs; the U.S. Food and Drug Administration; AARP; and the HSC Health Care System.

Key Accomplishments

  • Led several projects to expand the availability of evidence-based resources to combat the opioid crisis.
  • Created the repository to capture public input to inform the latest refresh of the U.S. dietary guidelines.
  • Improved the quality of service provided to members of the World Trade Center Health Registry.
  • Led health communications and materials development projects aimed at reducing the use of tobacco.
  • Shared best practices for the management and dissemination of health content on Federal News Radio and at various national conferences.

Relevant Education, Certifications, and Training

  • Master of Science, Financial Management and Information Systems
  • Master of Business Administration
  • Bachelor of Arts, Music
  • Project Management Institute Certified Project Management Professional
  • Agile Alliance Certified ScrumMaster

Contact: [email protected]

02

Business Division Leadership

Terry Gayden has more than 20 years of demonstrated excellence in instructional systems design (ISD), training, evaluation, process improvement, and program management for federal clients. Her initiatives have helped transform federal online learning and improved the health and safety of our Nation. In the past two decades, she has served as manager, facilitator, and instructional systems designer for numerous divisions of the Centers for Medicare & Medicaid Services (CMS), the National Aeronautics and Space Administration’s (NASA) Engineering and Safety Center (NESC), and the Federal Emergency Management Agency’s (FEMA) U.S. Fire Administration National Fire Academy (NFA) and Emergency Management Institute (EMI). Her work with these agencies has helped to create a knowledgeable and skilled workforce throughout the United States to deal effectively with fire and related emergencies, to minimize the impact of disasters and emergencies on the American public, and to ensure compliance with federal regulations developed to protect the health and safety of patients and their providers.  A recognized expert in process improvement training, Ms. Gayden has helped three organizations reach Capability Maturity Model Integration (CMMI®) Maturity Level 3 in the private sector. In 2005, in recognition of outstanding contributions as both a program manager and instructional systems designer, Ms. Gayden was the first nonengineer to receive NASA’s prestigious Engineering Safety Center Program Manager Engineering Excellence Award for her groundbreaking work in the establishment of the NESC Academy.

Key Accomplishments

  • In support of CMS’s Quality and Safety Oversight Group (QSOG); Quality and Safety Education Division (QSED); served as Program Manager for the ISD team that developed the original Minimum Data Set, Outcome and Assessment Information Set, and Life Safety Code online courses; as well as the prerequisite State Agency Director Orientation Course web-based training.
  • For CMS/QSOG/QSED, managed the development and deployment of Integrated Surveyor Training Website, a state-of-the-art learning management system that serves more than 10,000 CMS surveyors and training coordinators across the nation, and led the creation and revision of the surveyor training curriculum, including the Basic Long-Term Care Course and Basic Life Safety Code Course.

Relevant Projects

  • Since 2001, has provided CMS with high-caliber ISD and process improvement to train surveyors to inspect Medicare facilities and programs, helping to ensure they meet federal regulations and protect the health and safety of patients, residents, clients, and staff members.
  • For FEMA’s NFA, provided training program management and served as lead instructional systems designer, delivering instructor-led training and distance learning for skills improvement in such areas as hazardous materials training.
  • For FEMA’s EMI, provided training program management and served as lead instructional systems designer, delivering instructor-led training and distance learning for such mission-critical areas as antiterrorism.
  • For NASA’s NESC, stood up the NESC Academy in less than 6 months—from concept to fully functioning training facility—creating solutions for knowledge management and lessons learned to ensure knowledge transfer, leveraging such distance learning techniques as 3-D animation and modeling.

Relevant Education, Certifications, and Training

  • M.S., Human Resources Management, Troy State University, 1996
  • B.S., Secondary Education and Occupational Technical Studies, Old Dominion State University, 1992
  • Certificate, CMMI® for Development Course, Abridge Technology, 2015

Contact: [email protected]

Ms. Madorsky  has spent her career  providing technical innovation to  both the governmental and private sectors. She has more than 25 years of experience managing the implementation and sustainment of large, complex IT and engineering systems, including a decade of engineering in the railway transportation industry. She is an expert on business process automation with a proven track record helping organizations achieve digital transformation to increase service quality, improve service delivery, and contain costs. For the last 5 years, Ms. Madorsky has supported the Centers for Medicare & Medicaid Services (CMS) Survey and Certification Group on several business process reengineering and analysis projects, including a major intiative to merge three standalone SCG training systems into a Cloud-based web solution. Her success in modernization efforts are  due to her strong background in legacy systems reengineering projects, as well as skill in working with cutting-edge commercial-off-the-shelf and open-source solutions. She brings real-world understanding of a full range of legacy and current applications for customer relationship management, general accounting, payroll, personnel, work force management, timekeeping , crew dispatching,  and call center processing. She has technical expertise in Amazon Web Hosting (AWS) environments, database design, and the system development life cycle, as well as Agile and waterfall application development methodologies.

Key Accomplishments

  • As founder of Business Solutions Group, grew the company to 25 employees, more than 10 government contracts, and annual revenues exceeding $5M.
  • Brought CMS an annual cost savings of nearly $1.3M by merging three separate and partially redundant SCG training applications into a single, integrated, web-hosted training solution, delivering the advanced training platform within a tight 4-month development window.
  • Played a critical role in the successful implementation of the Maryland Pension Administration System, considered one of the most successful legacy system reengineering projects in the State of Maryland.
  • In only 18 months, architected, designed, developed, and successfully implemented an extremely complex and intuitive electronic timekeeping system for Amtrak, meeting the technical needs of train and engine employees and complying with transportation union agreements and Federal Railroad Administration regulations.

Relevant Projects

  • Has provided management consulting services to CMS, Amtrak, the Maryland State Retirement Agency, and the Maryland Department of Transportation for several high-profile projects.
  • Currently provides project management, business process analysis, and quality assurance for several CMS projects.

Relevant Education, Certifications, and Training

  • Master of Science, Mining Engineering, College of Mining; St. Petersburg, Russia
  • Computer Programming, Advanced Software Analysis Computer School; New York, NY
  • Proficiently trained in a variety of programming languages (COBOL, CICS, SQL, MicroFocus, Visual Basic 6.0, .NET) and databases (DB2, VSAM, XDB, Access, SQL Server)

Contact: [email protected]

Ms. Hunt has an extensive record of providing outstanding technical support to Federal Government clients, most notably the U.S. Department of Health and Human Services (HHS), for which she has developed, implemented, and managed numerous public information campaigns, outreach programs, and information resource centers. She has provided support to the National Institutes of Health (NIH)— including the Office of the Director (OD); National Cancer Institute (NCI); National Heart, Lung, and Blood Institute; National Institute on Alcohol Abuse and Alcoholism (NIAAA); National Institute of Neurological Disorders and Stroke (NINDS); National Institute of Diabetes and Digestive and Kidney Diseases; National Institute of Dental and Craniofacial Research; and National Institute on Deafness and Other Communication Disorders—as well as the Centers for Disease Control and Prevention, the Substance Abuse and Mental Health Services Administration, the Administration on Aging, and the Office on Women’s Health. Ms. Hunt has been responsible for developing and administering response programs, creating and testing information resources, conducting focus groups, developing and implementing information dissemination and outreach programs, and evaluating the effectiveness of communication programs. She has also supported the U.S. Departments of Justice and Homeland Security.

Ms. Hunt has contributed to numerous Government publications pertaining to public health, patient education, and health research, including Clinical Research and the HIPAA Privacy Rule (National Institutes of Health, 2004); Research Repositories, Databases, and the HIPAA Privacy Rule (National Institutes of Health, 2004); Protecting Personal Health Information in Research: Understanding the HIPAA Privacy Rule (National Institutes of Health, 2003); and Institutional Review Boards and the HIPAA Privacy Rule (National Institutes of Health, 2003).

Key Accomplishments

  • Managed the call center for the Department of Veterans Affairs’ Annual Survey of Enrollees.
  • Provided leadership for NCI’s CancerNet Search Service and led the startup of and directed the activities of NCI’s Consumer Advocates in Research and Related Activities Call Center.
  • Stood up the National Women’s Health Information Center, a joint service of HHS and the U.S. Department of Defense.
  • Developed a model for the marketing strategy promoting the NCI National Biospecimen Network concept to researchers, institutional tissue providers, existing repositories, and tissue donors.
  • Led the project supporting NIH OD Office of Science Policy and Planning’s HIPAA Privacy Rule and Research education and outreach activity.
  • Developed and managed recruitment call centers for NIAAA’s COMBINE Study and NCI’s Consumer Advocates in Research and Related Activities.
  • Developed and managed the inquiry response center for the NINDS Stroke and Parkinson’s Disease Education campaign.

Relevant Projects

  • Project Director for NIH OD’s Office of Science Policy and Planning’s Health Insurance Portability and Accountability Act Privacy Rule and Research education effort.
  • Project Director for NCI’s CancerNet Search Service contract, which operated NCI’s primary information center; responsible for quality oversight, reporting, standard response development, developing a promotion strategy, and conducting an analysis of internet health information usage patterns.
  • Call Center Manager for NCI’s Consumer Advocates in Research and Related Activities Call Center; responsible for developing standard operating procedures and inquiry tracking system.

Relevant Education, Certifications, and Training

  • Master of Arts, Anthropology, State University of New York at Buffalo
  • Bachelor of Arts, Biology, Goucher College

Contact: [email protected]

Bernice Liggins brings more than two decades of proven leadership and strategic solutioning in organizational development, instructional system design, training delivery, knowledge management systems, business performance management, and governance risk compliance (GRC). She has supported program management for education, government, finance, and technology-based organizations. Ms. Liggins has worked with the mid-Atlantic region’s largest health insurer (CareFirst BlueCross and BlueShield)—named one of the World’s Most Ethical Companies—and with Verizon, the 19th-ranking company on the “Fortune 500” list. Her work has focused on the delivery of digital and mobile content, oriented for learner-centric training that maximizes performance and learning engagement.

Key Accomplishments

  • Established health care insurer processes and created strategic learning solutions to address Patient Protection and Affordable Care Act mandates for CareFirst BlueCross and BlueShield.
  • Constructed an organizational business improvement program with CareFirst BlueCross and BlueShield, reducing the health insurer’s regulatory complaints by approximately 50 percent, resulting in reduced fines.
  • Supported the creation of a GRC program that aided Toyota Financial Services with organizational change management strategies to align with the legislative reforms of the Dobb-Frank Wall Street and Consumer Protection Act related to the 2010 creation of the Consumer Financial Protection Bureau.
  • Conceived a customized information monitoring system that hosted an instant data dashboard and informational report suite used to identify CareFirst BlueCross and BlueShield process deviation trends and to make informed process improvement decisions.

Relevant Projects

  • Established a dynamic training program at Verizon focused on learner-centric approaches to learning.
  • Constructed a training and development resource center for training professionals at Toyota and Lexus Financial Services.
  • Created a knowledge management wiki system for CareFirst BlueCross and BlueShield. The system was used to manage the life cycle of information related to consumer products and services.

Relevant Education, Certifications, and Training

  • B.S., Human Resource Management, University of Maryland, College Park, MD
  • Certified Lean Six Sigma Green Belt™ and practicing Black Belt
  • Certified Hersey and Blanchard Situational Leadership® II (SLII®)
  • Certified Franklin Covey in Focus
  • Certified Achieve Global in Training Facilitation Techniques
  • Certified VitalSmarts® in Crucial Conversations

Contact: [email protected]

03

Talent Pool

Hendall offers technically exceptional talent. Our award-winning delivery team is built by the bench strength of more than 150 subject matter experts who bring decades of experience working with federal, state, and commercial clients to provide customer-focused knowledge and specialized skill sets. While nearly 100 percent of Hendall employees hold post-secondary degrees (the majority a bachelor’s degree), well more than one-third also have attained advanced degrees in a science, technology, engineering, or mathematical concentration. At Hendall, we attract and retain experts in their fields and support their professional development; we offer competitive salaries and outstanding benefits that result in an exceptionally low attrition rate. This combination of mission focus, staff experience, and excellent performance—bolstered by ongoing education and training—is the cornerstone of our success in providing a uniquely qualified contractor workforce.

Hendall Team’s Professional Certifications and Training

Hendall’s most significant asset is our professional and experienced staff—a majority of whom have additional training and certifications in their field of expertise. Our staff’s collective professional certifications—which span all assets of service support, to include project management, Agile development, IT service delivery, information assurance, and process improvement—are an objective measure of competency. At Hendall, we encourage our employees to grow with us with a culture of learning. Hendall currently provides free online training to our staff and educational reimbursement as an employee benefit.

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